Order Processing

We strive to dispatch all orders from our warehouse within **1-2 business days** (Monday - Friday). You will receive an email notification with tracking information once your package has shipped.

UK Mainland Delivery Options & Pricing (Based on Parcel Weight)

Tracking Your Order

All packages are fully trackable. The tracking link will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking information to fully update after you receive the notification.

30-Day Happiness Guarantee

We offer a **30-day return window** from the date of delivery. If you or your pet are not completely satisfied, you may return non-exempt items for a full refund or exchange.

Return Eligibility

• Must be returned within 30 days of delivery.
• Item must be **unused, unwashed, and in re-saleable condition**.
• Must include all **original tags, labels, and packaging**.
• Items must be free from pet hair, odors, and damage.

How to Initiate a Return

1. **Contact Us:** Email our Customer Care team at returns@furandfeathers.com with your **Order Number** and reason for the return.
2. **Receive Authorization:** Wait for our team to issue a Return Merchandise Authorization (RMA) and the correct return address.
3. **Ship Back:** Securely package the items and send them back. The customer is responsible for return shipping costs. We recommend using a trackable service.
4. **Processing:** Once received and inspected, we will process your refund or exchange.

Refunds & Exchanges

Refunds are typically processed within **5-10 business days** after the returned item passes inspection. The money will be returned to your original payment method. For exchanges, the replacement item will be shipped upon receipt of the original item.